ServiceNow and IdentityNow Integration: One Powerful Access Management Entity

The integration of ServiceNow and IdentityNow unites two powerful platforms to create a seamless, efficient access management solution.

• ServiceNow excels as a centralized hub for access requests, offering superior ticket routing, queue management, and IT Service Management (ITSM) functions.

• IdentityNow specializes in logical access requests with its extensive entitlement catalog and aggregated identity data, enabling automated and efficient access provisioning.

While each platform brings unique strengths, their combination delivers the ideal access management process—streamlined, user-friendly, and audit-ready.

Already Using ServiceNow?

Do your users rely on ServiceNow for requesting hardware or software? Now, you can expand its capabilities by integrating IdentityNow’s access options into your existing ServiceNow catalog.

This approach minimizes retraining by leveraging a platform users already trust. By uniting logical and physical access requests under a single interface, you enjoy the robust governance of IdentityNow while maintaining the familiar ServiceNow environment.

Already Using IdentityNow?

Are access requests currently delayed by manual emails or prolonged provisioning times? Adding ServiceNow’s ticket provisioning to your IdentityNow setup simplifies the process and ensures no steps are missed.

Once access is approved in IdentityNow, ServiceNow takes over with automated notifications, reminders, and status updates, ensuring efficient last-mile provisioning. This integration boosts the effectiveness of your IdentityNow solution.

Bi-Directional Integration: ServiceNow & IdentityNow Working Together

With SailPoint’s ServiceNow governance connector, you can manage ServiceNow accounts and entitlements directly in IdentityNow. Additionally, SailPoint offers two dedicated integration paths:

1. ServiceNow Service Catalog API: Use ServiceNow as the entry point, leveraging IdentityNow for access requests and provisioning.

2. ServiceNow Service Desk Module: Use IdentityNow’s workflows for access requests and roles while tracking manual actions via ServiceNow tickets and queues.

Choosing the right approach depends on your business needs, but integrating these platforms creates a secure, user-friendly identity access management system with undeniable advantages.

Why Choose Megthink?

At Megthink, our expertise in both ServiceNow and IdentityNow ensures a smooth integration process tailored to your needs. We’ll guide you through implementation, update training materials, and support your users through the transition, delivering a faster, more efficient, and secure access management solution.